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Responsible to insure satisfaction

Making sure the insured’s needs are met

  • Listen actively and respectfully to the insured
  • Evaluate the insured’s immediate needs and requests
  • Respond appropriately and timely to the insured’s needs

Provide ongoing communication

  • Establish the lines of communication between all involved parties
  • Work performance updates until job completion
  • Deliver timely reliable data for the overall job

Customer feedback

  • Provide a customer satisfaction survey upon completion
  • Conduct final consultation with the insured
  • Learn from the survey and continually strive to improve the insured’s experience